Endorsements
Marcus Kirsch’s superpower is to see problems at both the macro and micro scales. In The Wicked Company, he surveys the landscape to help us understand how, when and why change happens; then he dives deep to help us figure out how to capitalize on it.
It's a wicked world, and we live in wicked times, facing complex challenges that are intractable (and even incomprehensible) to traditional, tame—that is to say mechanistic and reductionistic—tools, organizations, strategies, and mindsets. Marcus Kirsch wades right in to wrassle the beast to the ground. Get in there and get dirty with him.
It's clear more and more enterprises face wicked problems in their businesses, ones that mutate even as you work on them. For that you need wicked solutions, so let this engaging book by Marcus Kirsch be your guide.
Marcus takes us on a fascinating canter through history to explain the evolution of our predominant ‘tame’ company cultures, structures and practices, before laying out a blueprint for building a wicked company mindset fit to tackle the biggest problems facing our customers and society at large. For those who believe in a people-first and design led approach to change, this book is a must read - let the Wicked Games begin!
If knowing the problem is half of the solution, then 'The Wicked Company' is a vital piece to understanding the challenges ahead for any organisation.
About the author
Marcus Kirsch has worked as a transformation, service design and innovation specialist for over 20 years. He is a Royal College of Art alumnus and former MIT Medialab researcher. He led projects for companies like British Telecom, GlaxoSmithKline, Kraft, McDonald's, Nationwide, Nissan, Science Museum, P&G, Telekom Italia, non-profits and startups.
'The Wicked Company' is not just a book but a new way to offer an applied consulting method that works. Training, leadership consulting or programme strategy are the expertise you would be looking for.
Why
The Global (digital) transformation market is expected to grow to $2,28 Trillion by 2025.
Currently 84% of digital transformations are failing.
What are we missing? Our traditional consulting is outdated. We do not build Wicked Companies! 'The Wicked Company' is a book and consultancy by Marcus Kirsch. We can help you create the organisational agility and the capability to create customer experiences that the market wants. Get in contact today for training, workshops, programme strategy and leadership consulting.
Currently 84% of digital transformations are failing.
What are we missing? Our traditional consulting is outdated. We do not build Wicked Companies! 'The Wicked Company' is a book and consultancy by Marcus Kirsch. We can help you create the organisational agility and the capability to create customer experiences that the market wants. Get in contact today for training, workshops, programme strategy and leadership consulting.
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My notes from the Global DesignOps conference, where I joined as keynote speaker.
De-skilling has once been a solution, now it is a problem.
My initial post on the book concept plus a conceptual prototype.
There is a new type of skillset and thinking needed for our age beyond service and digital.
Product and Service projects and their processes need to integrate more with reality and each other to create success.
Marcus Kirsch is the founder of The Wicked Company, an applied transformation and service design consultancy based in London, UK.